Privacy Policy
Lucky Bouncy Castles (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services.
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1. Information We Collect
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Personal Information: When you make a booking or contact us, we may collect your name, address, email, and phone number.
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Usage Information: We may collect information about how you use our website or services, including IP addresses and browsing activity.
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Safety Waiver Information: Information provided in our safety waiver form.​
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2. How We Use Your Information
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We use your information to:
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Process your bookings and payments.
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Communicate with you about your booking, including updates and important safety information.
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Improve our services and website.
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Comply with legal obligations and enforce our terms and conditions.
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3. Sharing Your Information
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We do not sell or rent your personal information to third parties. We may share your data with trusted service providers (such as payment processors or delivery partners) who help us operate our business, but only for the purposes described here. We may also disclose your information if required by law.​
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4. How We Protect Your Information
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We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.
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5. Your Rights
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You have the right to:
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Access and update your personal information.
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Request deletion of your personal data, subject to legal or contractual restrictions.
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Opt-out of marketing communications (where applicable).
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To exercise these rights, please contact us.
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6. Cookies and Tracking
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Our website may use cookies or similar technologies to improve user experience and collect usage data.
You can manage cookie preferences via your browser settings.
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7. Data Retention
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We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
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8. Changes to This Policy
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We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.
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9. Contact Us
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If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.